How to make a reservation
Once you have opened the Web Pages for the property desired, click onto 'Make Your Reservation' and select the dates and room type required. The system will supply you with an immediate response, giving availability, price and automatic currency conversion of your choice.
If you wish to proceed with the reservation request, click onto 'Go on with the Reservation'. You can make a reservation request, completing the form, including credit card details. Information is sent via Secure Server, ensuring that your personal details can only be viewed by yourself and the recipient (ie. the hotel). This will arrive at the hotel straight away and they will provide a response as soon as possible. A booking number appears on the screen for your reference and a response from the hotel will be sent directly to your email address.
How to view your reservation
To view or cancel your reservation simply go to our homepage and click on YOUR RESERVATION on the upper-right-hand of the page. Enter your registration email and password. The system will "welcome" you, so click on VIEW RESERVATIONS to see the reservation requests you made. The system will show you hotel name, date of request, dates of check-in and check-out, price and status of your booking. For each reservation made, you will also notice a clickable link "View/Cancel". To view previous reservation requests, or reservation requests by arrival, status, hotel name or city, select from the search criteria given below the list.
How to cancel a reservation
To cancel reservations, follow the instructions for 'How to view your reservation' and click onto the "View/Cancel" link of the booking you wish to cancel. Then click on CANCEL at the bottom of the following page. There is no charge for cancelling a reservation on the part of our system, however each property has its own cancellation policy that is communicated in the message sent to you when the reservation is confirmed by the hotel. Please make sure you read the cancellation policy for each property carefully to avoid cancellation penalties.